TADS Insights

Employees First - Customers Second

1 September 2014   |  Tags:

For much of my business career I have been operating on a false assumption.  That assumption is that the customer is more important than anything else and we should design and run organisations to be customer-orientated and even customer-driven.

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Don't Answer That Phone

1 August 2014   |  Tags:

If you look around you, you’ll notice that we have become a society of instant everything.  We have, for example, on-demand TV channels and movies, instant microwave dinners, and an ever increasing range of 24/7 services of all kinds.  We have become accustomed to having what we want and to having it now.

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Simplify, Simplify, Simplify

1 April 2014   |  Tags:

I have a sign near my writing desk at home which simply says “Simplify”. Every time I look at it, I am challenged to continually look for ways of taking the complexity out of what I am doing.  It has helped me enormously, and I would encourage you to look at your own situation and begin to experience the benefits of simplification for yourself.

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Live with Passion

1 March 2014   |  Tags:

In the past month, I’ve had two different experiences that have reminded me of how important it is to have passion in your life.  When you’re passionate about something, it makes such a difference not only in how you see yourself, but also on the impact it can have for those who come in contact with you.

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Have an Attitude of Gratitude

1 February 2014   |  Tags:

Did you ever notice that people who look at the world with a grateful eye are generally happier, more contented, and more successful?  Somehow people with genuine gratitude in their hearts are able to achieve extraordinary results because they attract the right people and opportunities into their life which, in turn, enables them to be successful.

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Cancel New Years Resolutions

1 January 2014   |  Tags:

The older I get, the less I believe in the idea of having New Years Resolutions.  In fact, I now actively discourage people from even trying to set them.  They don’t work.   And the reason they don’t stick in the long term is that they are built on a very unstable (and fleeting) event – the turn of a calendar from the month of December to January.

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